Do I have to use the manufacturer descaler?
Many manufacturers of espresso machines want you to believe that their descaler is the only compatible one for their brand. This is not true. Hard to say how good their descaler is, but they want to you believe that the warranty will void if you do not use it.
We recommend that you say your money and purchase a powder descale like Urnex Dezcal. We have tested it on thousands of machines in our service center without any issues. It does the job without breaking the bank.
You can find a list of all the descalers we sell by clicking the link below.